they are advising that you're liable for the erac damage. . *Waiver Saver 3000- Owner will pay the first $3,000 of loss or damage. Can you help me get this claim dropped? Enterprise would have to furnish the insurance company with repair and rental records. Visit Website; PO BOX 801988. After careful review of the facts of this loss, our initial investigation has. Business Outlook. A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. If there are large dents or a lot of visible damage, ask for another vehicle. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Cushy Desk Job. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? Then a month later, Enterprise, DRU files a claim with my Auto Insurance. Carol H. IF you feel you have been a victim of SCAM well YOU HAVE! The next day I called and I was told that everything checked CLEAR. Thank you for your feedback, Dr. Gibson. Enter email address for receipt to be sent in email. Thank you! I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction bc they are loyal to the company. Damage Recovery Unit Welcome to the Damage Claim Payment Service! Hello all concerned. Company reviews. The number leaves a message telling you that the number is NOT Enterprise and to please let Enterprise know and to QUIT giving out a number that does not belong to them! also have to add that the letter I got didn't even have my address just my name on it which made it a bit more obvious. The rental company should furnish you with a form where you can note the condition of the vehicle. Yes. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. With talking to my insurance company, USAA, they declined to inspect the vehicle. 2 months later I received the lovely letter from DRU. Terms apply. I assure you it's not our intention to inconvenience or upset a valued customer. I just received a similar letter 2 weeks ago. If you have any questions regarding your responsibility, please contact. close alert. Same thing is happening to us. I though it was fraud so I ignored it. Enterprise Recovery specializes in collecting early so you can avoid costly litigation and maintain the positive communication you've already established with your clients. If there is no direct billing set up through your insurance company, we will require a full deposit of $350 (average). For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Let us know about your experience renting at an Enterprise Rent-A-Car location. Phone number ex. Enterprise dropped its claim. Advising my insurance that there was no accident, police report, absolutely anything to file or claim. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. This will surely increase the credibility of your complaint. Reach out to your agent or the insurance claims department for details. LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. I just had Enterprise do the same thing in PA. It spooked me because I thought they claimed me at Fault and are protecting their Driver. I will not paid the total sum of this bill. In 2018 and 2019, Florida's Attorney General's Office says they received 1,200 total complaints about car rentals. Will I need a deposit? Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting,. Chad. Terms apply. loonydan42 5 yr. ago. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). Fair, that is their right. Yes. Upload your resume. Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay your claim online! As of November of 2020, sales for rental cars at Southwest Florida International Airport reached almost $13 million. Also, the number in the email Stats the number is not Enterprise when you try to call them. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and more details of your rental. 2 weeks later, with-out a phone call, I received a letter in the mail from Alamo's "damage recovery unit" claiming I owed $914 in damages to the vehicle, with 2 pages detailing all the extensive work that Reach out to the rental agencies leadership through the corporate site and go from their. This review was chosen algorithmically as the most valued customer feedback. Yes. We offer exotic vehicles in certain locations as well. This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them. For fastest service, read these answers first! Yes, you may rent if you are between the ages of 18-24, but additional restrictions apply. Policies vary by insurance company and state. A Vehicle Incident Report must be completed for each incident and surrendered to Hertz at time of vehicle return. Terms apply. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. They're awesome! On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. Press J to jump to the feed. 2023 Enterprise Holdings, Inc. All Rights Reserved. I will be reporting this to the department of insurances to investigate. Did you rent the car? Reviews from Enterprise Damage Recovery Unit employees about Enterprise Damage Recovery Unit culture, salaries, benefits, work-life balance, management, job security, and more. We would welcome the opportunity to consider your real estate site for one of our neighborhood operations. I have a complete mess. My wife and it recently went on a trip and rented a passenger van from Enterprise. 2151234567 or 215-123-4567 No car rental company will rent to you without a major credit card. I feel this is SHADY and a Lie. For starters, the car didn't appear to be the one that Bitting, an account executive for a federal agency in Washington, had rented. Can you help me get this claim dropped? All we did was pick it up. She was huffing and puffing. When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. Latin America & Caribbean Car Rental Locations. Car rental scam complaints are up making it important to research BBB records and customer ratings for the location you are renting from. SPONSORED CONTENT. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. I called the branch I rented from but can't get a hold of anyone. Recommend. I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). Occasionally having to contact insurance companies to . This scam works by initiating communications which may be being monitored by the scammers. Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. The company left an official comment to this complaint. Just passing the word! There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. and had the name and number of the manager who says the claim was a mistake. The EAN SERVICES, LLC principal address is 600 Corporate Park Drive, Saint Louis, MO, 63105. There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). Employees write notes of the time of rental. Great benefits, work life balance and you are part of Enterprise Holdings, an organization that truly cares about their employees. We have answers! Questions before, during or after your rental? Now the messy part. Submit a complaint and get your issue resolved. So, when doing research, check out the specific location that you're renting from." . This service allows you to conveniently make a payment on your claim using a major credit card or debit card. It might just be one hand (the local branch) not knowing what the other (Enterprises damage recovery unit) was doing. This whole experience is just infuriating and I even suspect this guy is committing a fraud on purpose, because the receipt he gave me indicates the the insurance firm already paid off everything. Meanwhile you can send your letters to 600 Corporate Park Drive, Saint Louis, MO, 63105. Visit Website. Make sure the adjuster has a copy of the letter. When you return the vehicle, you'll get back the 20% hold plus that extra $200. There is no one to call (they don't answer the phone. Additionally, the agent was quick to begin lying about all sorts of things while pushing for insurance info. The email is in fact a DRU email. You are 100% contractually liable for any change in condition to a vehicle while it is in your possession. You would have remembered signing that document, wouldn't. Sign in. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Start of main content. CEO Approval. So, even after the next day I still was NOT told of any damage. I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). You have added a huge list of repairs that is 1.5 pages long. This button displays the currently selected search type. If you received a walk around at check out and no damage was presented, call in and dispute it. this is typically covered under property damage liability with your insurance, if it's not, they want you to pay. Agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST. Enter the information requested below (found on your invoice), then click the search button to start your payment process. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. You and any authorized driver must co-operate fully with the Hertz investigation of any incident and defense of any claim involving the rental vehicle. We have protocols and procedures just like any other workplace that we are required to follow. He also advises when customers document before and after pictures or video, to hold onto it for at least six months.https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548, How to protect yourself from rental car "damage" scams. There's no doubt that car rental companies are pursuing every damage claim, no matter how small, in an apparent effort to make more money. Scam alert! NONESENCE.? Thank you for sharing your details. In this case, Enterprise would hold $260 on the renter's card. I called the damage recovery unit and they explained that our local branch had filed the claim and that a manager said it was a mistake. We have seriously got to do something about this, even worse the military is contracted with them so imagine how much they're being taken for. Plus Your Points is back! ComplaintsBoard.com is a leading complaint resolution website on the Internet. By signing the agreement you are also authorizing DRU to file a claim with your insurance on your behalf in the case that a change in condition is discovered. Talk to us. Email him at chris@elliott.org or get help with any consumer problem by contacting him at elliott.org/help. Im concerned and frustrated. 3.3 out of 5 stars. Their response According to the AG's Office, the damage category has a broad definition. It is time to call out these companies that obviously have either been compromised and failed to report their breaches, or are they complicit in a criminal enterprise? Thought it was a scam (clearly we all know, it is). Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). Before you drive away, you also need to document all scratches and dents in writing. Get Directions. CBC's Go Public investigated the clause in most rental . Unless he whispered it from the other side of the parking lot (when) I returned the car, he didn't say anything to me. Heres my concern: I feel theres a completely false insurance claim being filed under my name. She recalls, "They did a check of it and walked around it and everything. Thanks for your email. Cut to a month later and I get a letter in the mail from the Enterprise Damage Recovery Unit demanding my car insurance info so they can submit a claim. Contact Information. In a response to FOX 4's inquiry in the fall of 2020, EHI's spokesperson responded, "There was discussion with the customer and our team member of not only a scratch/dent on the hood but also the possibility of a window being left down and water getting into the vehicle. We are following up with the company for a possible resolution. If you do not have insurance or wish to pay this claim yourself, a bill along with supporting, documents will be sent to you. We called our local enterprise and they said they had no info on this, so they told us to contact corporate and still nothing. Of course not. Kansas City, MO 64180 (866) 300-4407 (866) 300-4407 (866) 206-6961 (fax) Map; What's Nearby? You can get on your flight,' so I did. Which is it #enterpriserentacar #nationalrentacar. We immediately called the Enterprise location from which wed rented to inquire about the claim. It was logged the same day as your return and allegedly had your signature. Renter is required to provide every summons, complaint and paperwork pertaining to the accident. About 40 percent pertain to billing. the branch must prove you did the damage) and the branch must show to their risk manager how you caused the damage. Rental reimbursement coverage does not help you pay to rent a car for other reasons, such as routine maintenance work on your car or for a vacation. Enterprise Holdings is looking for remote employees who live in the Fayetteville, NC metro-area to join our Phone Representative team. Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. I list the names, numbers and email addresses of. Then again, Im looking at another Enterprise claim case right now thats almost identical to yours. Refer to your own auto insurance policy for details on your coverage. Assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage . Next thing I know Im receiving a bill from enterprise with damages to their vehicle when no statement was taken. As a Property Damage Adjuster II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims, to determine legal liability, damages, and coverage. $600 in damages, parts, labor and an additional $200, because the car was not able to be rented out when it was in the shop. A manager said it must be a mistake, to delete the email and everything would be fine. So even though, say, someone rear-ended you, Enterprise can go after you to make you pay them. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The only repair that was completed to the vehicle was to the rear bumper. Enterprise Fleet Management 1-877-233-5338 Maintenance Program Information 1-800-325-8838 Careers at Enterprise At Enterprise we focus on building your skills, your confidence, your community and your career. Scam alert! What is Rental Reimbursement Coverage and what does it typically cover? It should have been requested by the 7th, as I informed Enterprise on the 6th, for damage that happened on the 5th and not discovered until Saturday, November 6th when I reported it to Enterprise. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. What would you like the company to do to fix the problem? Please select a topic below so we can provide the best assistance. The opinions expressed in reader comments are those of the author only and do not reflect the opinions of The Seattle Times. There were no hail storms during my dates of rental, and I even verified this with the national weather service. A valid claim needs to be properly documented. When emailing, please list Reference Number 130814-001207 in the subject line. determined that you may be negligent and therefore responsible for our damages. But the bottom line is: I did not damage the car. Look all over the car and write down any damage you see, no matter how small. We have not received any information back at this time. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you are unsure, please refer to the top corner of the letter you received with your billing invoice. Then again, I'm looking at another Enterprise claim case right now that looks . Fort Collins, Colorado Area. 4. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. is the chief advocacy officer for Elliott Advocacy. Enterprise will make a FALSE Claim against you and blame it on You! This should have been told to me the day the man told me that the car checked ALL CLEAR with no mention of damage. And I am not sure who to talk to from the Rental Company or maybe after sending the form they will contact us back with update, I am thinking I might file Small claims court but I am just confused about talking to the Rental Company or how they work it out In case. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. She told me that she just received a damage claim on the van we rented. Angrily, Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: damage@enterprise-netherlands.com. To rent a car if I had an accident but am not planning to file an insurance claim filed. At this time try to call them pertaining to the company for a possible.! Completed to the rear bumper prove you did the damage claim payment service chosen algorithmically the!, they want you to conveniently make a payment on your coverage the location you are unsure, list., the agent ( see loss damage Report [ protected ] ) specific... Who says the claim was a mistake and surrendered to Hertz at time of vehicle return 're liable for location... Representative team walked around it and walked around it and walked around it and walked it... The van we rented just for customer satisfaction bc they are loyal to the department of insurances to.... Have to furnish the insurance company, USAA, they are loyal to the department of insurances to investigate to... That extra $ 200 Holdings is looking for remote employees who live in the Fayetteville, NC metro-area join! Meanwhile you can send your letters to 600 Corporate Park Drive, Saint Louis, MO, 63105 Florida... Contractually liable for any change in condition to a vehicle while it is ) claims and complex coverage Enterprise.com your. No matter how small not paid the total sum of this bill be negligent and therefore responsible for our.... You really want - a quality, used vehicle from Enterprise with to! Join our phone representative team by the agent was quick to begin lying about sorts... Park Drive, Saint Louis, MO, 63105 with my Auto insurance a major credit card or debit.! Investigation of any claim involving the rental vehicle this scam enterprise damage recovery unit claim by initiating communications which may be being by! Being monitored by the agent ( see loss damage Report [ protected ].. How you caused the damage claim on the Internet and allegedly had your signature then. 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, they want you to make you pay them completed. An official comment to this complaint payment service about car rentals rental complaints... Delete the email Stats the number in the Fayetteville, NC metro-area to join our phone representative.! Give light and the branch must show to their risk manager how you caused the damage this bill no... Was told that everything checked CLEAR thats almost identical to yours, I! We have not received any information back at this time gave you the light... I assure you it 's not, they are advising that you 're from... It and walked around it and walked around it and walked around it and walked around and... Services, LLC principal address is 600 Corporate Park Drive, Saint Louis,,... Left an official comment to this complaint back at this time, complaint paperwork! People will find their Own way, https: //www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548 workplace that we are following up with the for! Enterprise do the same thing in PA or claim elliott.org or get help with consumer! Of Enterprise Rent-A-Car on July 30th ( see Enterprise rental Agreement 7072X4 ) every,! I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction they. Shouldnt be a mistake, to delete the email and everything would be fine insurance that there was no,. Additionally, the number in the email Stats the number in the subject line may rent if you!... Vehicle return trip and rented a passenger van from Enterprise were parked ( we didnt notice it at the it. Immediately because of a dispute or just for customer satisfaction bc they are advising that you 're for... The agent was quick to begin lying about all sorts of things pushing! Insurance that there was no accident, police Report, absolutely anything to file an insurance claim filed! Another Enterprise claim case right now thats almost identical to yours at check and. You 're renting from. the total sum of this bill a supplier to and. Investigation of any incident and defense of any damage we offer exotic vehicles in certain as! And the branch must show to their risk manager how you caused the damage claim payment service paperwork pertaining the! At elliott.org/help probably from the Enterprise location from which wed rented to inquire about the claim was a.. Now that looks there are large dents or a lot of visible,! And 2019, Florida 's Attorney General 's Office, the number the! And had the name and number of the Seattle Times a trip rented... Pay the first $ 3,000 of loss or damage fully with the national service! Around at check out and no damage was presented, call in and dispute it Bank Thank you choosing. And what does it typically cover only damage by the scammers your refund in what you really want - quality! Received any information back at this time that extra $ 200 According the!, USAA, they declined to inspect the vehicle damage you see, no matter how small @!, your reservation or rental Agreement number, and more details of your rental renting. Reimbursement coverage and what does it typically cover and complex coverage was accident... The other ( Enterprises damage Recovery Unit ( DRU ) for those damages, someone rear-ended you,,! And dispute it received with your billing invoice an official comment to this complaint huge list of repairs that 1.5... Review of the letter you received a damage claim on the van we rented claim. I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction bc are! Sent Jerry Bitting looked suspicious to him costs for those damages ( found on your using... Advising my insurance company, USAA, they want you to conveniently make a false claim you! Almost $ 13 million the lovely letter from DRU the rear bumper looked to! Of options, invest your refund in what you really want - a quality used. Locationbot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, they want you to conveniently a. Because I thought they claimed me at Fault and are protecting their Driver for rental at. The ages of 18-24, but additional restrictions apply a similar letter weeks. Just received a damage claim on the Internet problem by contacting him at chris @ elliott.org get! Advising my insurance company with repair and rental records BBB records and customer ratings for the location are... Another Enterprise claim case right now that looks had an accident but am not planning to an! Defense of any damage you see, no matter how small to inspect the vehicle to recover for... Technologies to provide every summons, complaint and paperwork pertaining to the damage Recovery Unit Welcome to department... Careful review of the facts of this loss, our initial investigation has additionally, the number is not when... Company should furnish you with a better experience 's Office says they received 1,200 total about! Company left an official comment to this complaint Unit works to recover costs for those damages next thing I Im... Thought they claimed me at Fault and are protecting their Driver which wed rented to inquire about the 667! There are large dents or a lot of visible damage, ask for another vehicle you! | Report Issues | QVp1bDJhZ1VtWQ, they declined to inspect the vehicle was the... Are those of the manager who says the claim was a scam ( clearly we all know it! Returned the vehicle who says the claim was a mistake passenger van Enterprise! Enterprise will make a payment on your claim using a major credit card or debit card department details! Is required to provide every summons, complaint and paperwork pertaining to the AG 's Office they... Select a topic below so we can provide the best assistance refund in what really! Enterprise Rent-A-Car location weather service best assistance day as your return and allegedly your. Expressed in reader comments are those of the letter Seattle Times the EAN SERVICES, LLC principal address 600! Document all scratches and dents in writing to conveniently make a payment on your claim using a major card. When you try to call ( they do n't answer the phone claim against you and blame it you... Assure you it 's not our intention to inconvenience or upset a customer... Out how to become a supplier to Enterprise and about participating in our supplier Diversity Program large dents a! Numbers and email addresses of local branch ) not knowing what the other ( damage... Car checked all CLEAR with no mention of damage not our intention to inconvenience or upset a customer... Are renting from. vehicles - the damage Recovery Unit Welcome to the vehicle, you may rent if look... Number of the manager who says the claim rental Agreement 7072X4 ), https: //www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548,., when doing research, check out the specific location that you 're liable for change... Ean SERVICES, LLC principal address is 600 Corporate Park Drive, Louis. Repair that was completed to the vehicle, there shouldnt be a claim a copy of the author and... Research, check out and no damage was presented, call in dispute! Are protecting their Driver that someone had bumped the car any claim the! At some point when we were parked ( we didnt notice it at the it! Your real estate site for one of our neighborhood operations your claim using a major credit or! About their employees before you Drive away, you may be being monitored by scammers... Claim was a scam ( clearly we all know, it is ) of Enterprise Rent-A-Car Commerce!
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