So kindly do something about it. In areas of hard water, deposits shaped like the bottoms of dishes may appear on the work surface. I am planning to get Suede finish anyone using in heavy use kitchen areas ? This looks exactly like our issues. Is this your company? Stain Resistant. No matter your color preference there is an extensive and growing color library available for perusal during the kitchen design process. I decide to extend the bar. I am pretty sure they will not accept responsibility. For the first 2 years it was the greatest, however I accidentally left a bag of groceries on the counter that contained some frozen corn and later went to put the food away and noticed that the bag was wet and it had leaked on the countertop. Silestone was the first to coin the term "suede" for their matte finish, which is known for its revolutionary soft texture. No mauling by casual browsers. Unlike other countertop materials such as granite countertops that you can repair when they get damaged, its not the case with Silestone. Quartz countertops easily resist spills and ultimately stains. Silestone is just one of many engineered surfaces of natural quartz bonded with resins. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Silestone. As of this date Mr. Smith has taken care of and completed (4) four jobs that I am aware of. We got our counters through Home Depot who then sent it out to the local provider. The kitchen is the heart of the home, particularly in modern open floor plan kitchens that connectinto the family room. Unfortunately, heat damage like that is permanent. Silestone does not emit radon gas as granite and other stone surfaces do. Our territory does not extend out as far as your location, since we are located in Atlanta, however if you wish I can refer you to bonified financially sound Certified Silestone company that is located near you. Hands down, we changed to polished. Absolutely wrong. To repair it or replace it. I wasn't a fan of suede Silestone until I saw it in a customer's home. Time and time again, homeowners go through the same disappointment. We relied solely on the false adverting the company employed at the time of purchase, which was our fault. The difference is personal in nature and in line with personal aesthetic. Whatever choice you make, you can expect to see it and use it every day for a decade or more. When that happens, its rare to be able to repair the countertop well. It is very difficult to repair quartz when damaged. on 3/4/2016. Houzz utilise des cookies et d'autres technologies de suivi similaires pour personnaliser mon exprience utilisateur, me proposer du contenu pertinent et amliorer ses produits et services. . Jeanette, if you happen to be in the neighborhood, Gilmans Kitchen and Bath in San Mateo has both Dekton and Silestone Suede in Lagoon installed on an island and desk in their shop. The suede white color goes nicer with our white cabinets, you don't have glare from the sun like you do with polished, and it is easier to keep looking clean b/c it doesn't show smudges or fingerprints. No issues with staining, or "little pockets" holding onto stuff - - for whatever it's worth. To avoid the enormous cost of countertop replacement Durham NC, use a ladder when reaching out to items on the top shelf. I have the same question, Rosie. When buying the polish, ensure it doesnt contain harsh chemicals that can damage the surfaces. Its made by binding small pieces of quartz together in a hard resin. Tim, I have looked at Dekton. Silestone does not need any water repellent or gloss enhancer. If you choose a surface like granite, you must commit to annual sealing to maintain the kitchen countertop. In the greys and whites family of colors, additional color options can be added to the color tones selected above to create a unique kitchen countertop. For one of the walls, wall cladding can be used in a different color to create visual centerpiece or mimic tile designs common in new bathrooms. She's loved it for years and it looked great. We obtain an efficient protection of the material that prevents the proliferation of bacteria. The website also points out that you can no longer place hot pots directly on the stone which in my opinion trades one kind of fragility for another. And really unknowledgeable field reps. The last change I ordered was to the bar installation (incorrectly installed) and paid Mr. Smith a deposit for the installation of pieces to support the extension of the bar. Natural stones emit a gas called radon. Silestone surfaces come with a warranty depending on the manufacturer. It's ridiculous. Very pretty treatment for Silestone kitchen countertops, consider a veined style for maximum brightness. This is confusing? Silestone vs. granite cost is similar. As she leans against the counter while working in the kitchen, the edge We found Acc Surface online. Some examples include hot pots and pans from the stove and hot hair styling tools from the bathroom. Silestone comes in grey, black, white, brown, cream, and yellow-gold hues. No matter the size of the kitchen, there is a Silestone surface for you. Your email address will not be published. The Silestone website lists the chemical ingredients to avoid as they will break down the resin bond in the surface together. Basically they said there are two designs and I got the one that I would never have chosen /the one that didn't match my choice. Click here to get notifications about new complaints of Silestone. Chips and pieces are coming off. Silestone is a non-porous surface and highly resistant to stains from coffee, wine, lemon juice, olive oil, vinegar, makeup and many other everyday products. I think that was due primarily to the proximity of the installer in Houston, TX. We asked the technician how they were planning to fix the problem, and he said that it would be possible to cover it with some material and file it.in about a week, we received a letter with warranty information saying that they did not cover cracks and they had denied our claim. He first said that 1. his mother was ill, 2. his truck was not working, 3. If you overlooked food on the surfaces and it hardened there and formed a stain, try removing it using spray cleaners such as Windex and Lysol. These options are sure to fit in any of your style preferences, even transitional kitchens. Read full review of Silestone and 1 comment, overcharging and dishonest business practice, Read full review of Silestone and 5 comments, Read full review of Silestone and 3 comments, Read full review of Silestone and 2 comments, Read full review of Silestone and 48 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. The straight beveled edge is square with slanted top edge. Counter top material that chips on all edges on regular use. Kitchen sinks can be made of Silestone material in the same color, style and texture as the countertop. No one came out and inspected the crack. I contacted Lowes's they sent out an inspector who says this is the 2nd one in 1 week that he was called to and wondered if it was manufacture defect. helps you in the process of remodeling your home. " I guess a crack in an expensive counter top stone is normal after 20 months? If necessary, scrub the area with a non-abrasive sponge or soft cotton pad. I just received a message from Silestone on the nearest location of the machining contractor for the Huntsville area. Keep in mind that in addition to the kitchen countertops around the kitchen cabinets, many kitchens now have islands and a butlers pantry, all with matching countertop surfaces. I do love the look of it. Immaculate front display area, being tidied twice by maintenance during our visit. Wipe away spills from coffee, wine, lemon juice, olive oil, and vinegar without fear or permanent and unsightly food and beverage stains. The Silestone surface thickness is available in three sizes: 1.2 cm, 2 cm, and 3 cm. We have searched online, and numerous other claims have been filed by other homeowners who complain about countertops cracking in a couple of years and Consentino denying claims. While the surfaces are tough, they aren't heatproof. Silestone countertops are vulnerable to having visible seams. Because I dont want it to get this worse. The texture of this product was Matt finish but still glazed over enough have ease of maintenance. Silestone, however, releases little or no radon. A product from Italy that is making its way in the our market is called lapitec. Every single reputable fabricator will require a waiver acknowledging that. Known for its durability and non-porous structure, the material is hard and more resistant to scratches, stains, bacteria, and viruses than other countertop surfaces. I guess I was a Silestone customerdon't really know for sure anymore. But you do need to wipe often, especially with spills and stains. Once Mr. Smith started pocketing the money from his customers, they decided to take him off the website. The problem is that the standard edge that came with the countertops is abrasive enough that it is actually putting holes in all of my wife's tops. Granite on the other hand can be repaired. Today I sent yet another inquiry in regards to the warranty and finally received a response from counter fit that the warranty claim had been denied as it was "not a manufacture defect".. What?okwhat is it then is my question with no response. I agree that you were understanding but your hands are tied with your legal counsel. 2) it's from a discontinued style and shouldn't have left the factory -it will be replaced. For a luxury material, Silestone is widely available to the public. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. Of course, rep suppliers vary from location to location so I think it is important to check out the reviews on your own local before moving forward, but also use an intermediary, like Home Depot, because they can help with customer service issues. Particularly if you prepare food on yourbare countertop, this is an important way to protect your familys health. Your email address will not be published. Any wall, foyer, entryway, or hallway can be decorated with Silestone tiles. We called them and they came out to our home to measure and give us a price on countertops. I called the co. representative again and he called them to find out why they weren't responding only to be told they don't sell to retail customers and they provided another co., even their national representative doesn't know who can sell their products. Some people like the natural look and feel of granite and marble. (301-251-8800; architecturestones.com) said that if anyone were to. Expect quotes in the $100-$175 per square foot range. (Blue painters tape remains on my counters still, over ONE YEAR later.) The mineral oil was only a temporary solution, kind of a like concealer over a blemish. On trend whites, greys, and dark tones or pastel tones are available. The colors of quartz countertops are premade. But I didn't get it because I was told it was discontinued! Silestone Overview Silestone has 1.3 star rating based on 5 customer reviews and ranks 96 of 386 among companies in Building Products category. Sangeetha Panugonda how is your Suede finish held up? Home Depot told me that there were "issues" with the suede Silestone, so they do not carry it. I want a smooth suede matte finish. Suede Quartz is a newer finish that is taking over design trends. Some municipal water supply lines contain water that is slightly acidic. In many countertops, the material is porous enough to let bacteria get in and grow. Keep in mind the preventative measure reviewed in the article to keep your countertops shiny, unless made of a quartz matte finish, and new. Kitchen countertops fabrication and installation. We have had granite for 30 years - no cracks, no chips no stains. If gentle commercial cleaners dont remove the hard water stain, scrubbing with full-strength vinegar and a soft cloth should break down the deposits. Appliance Repair: How Often Should You Replace Your Kitchen Appliances? Before we examine what can be done in the bathroom and mudroom, lets return to the kitchen. The available quartz countertop styles are plain, veined, fine grain, or coarse grain. Silestone is scratch resistant and scorch resistant. I am also looking at Neolith but no distributor in Sacramento. CLARIFICATION: Silestone Corporate directed me to Stone Systems--they have been supporting Mr. Smith's credit line for some time for his customer base. This means that quartz countertops are resistant to stains, bacteria, and viruses on its surface. Ricky Smith, who owns an install company called Alabama Custom Countertops, did a manual measure which resulted in errors in the install. Advantage: Quartz Countertop. Save my name, email, and website in this browser for the next time I comment. Any concerns are usually handled with a telephone call. I remodeled my kitchen and installed Silestone ET. Since that time, she has written for newspaper inserts and Christian magazines, as well as a variety of website content. We have never received any monies from Mr. Evatt to our firm, nor do we show we ever fabricated Mr. Evatt's previous Silestone work. Some people report cloudy blotches on their quartz countertop after many months of use. Advantage: Granite Countertop. Check that the back of your surface is marked with the Cosentino and Silestone logos. Learn how your comment data is processed. I called the third co. and they came out to take measurements and scheduled another co. to come out and make a template. Just another broke process in their CSI approach. I called Torbergs and they called Stilestones and both representatives came out, took pictures and agreed: Unfortunately, heat damage like that is permanent. David S. Oehmsen I'd get them again in a second. Oftentimes, if the problem is not covered in the product warranty, the homeowner must replace the entire slab to repair it. Most people associate nature with health, so they believe a natural stone is a better addition to their kitchen. Remember Silestone warrants the material, not the install. Then, polish the repair to match the . email me if interested please if interested. Input your search keywords and press Enter. Theyre a major factor in your homes appearance but they also need to give you a workspace to prepare food, help the kids with homework, and more. It is soft, velvety and perfect for your countertop. Expect to pay $300 to $900 for labor when installing a 30-square-foot countertop. Hi Rosie. This benefits you because it makes Silestone low-maintenance when you compare it to granite, for example. As far as countertops go, its one of the more expensive options. The idea is to play with different colors, textures, finishes and style to create visual interest. This characteristic prevents water and liquids from absorbing and leaving a stain. Our kitchen remodel by Lowe's included a silestone quartz stellar snow countertop installed October 2020. Was it a company in AL, TN? 2. While few things stain Silestone, care must be taken when cleaning as permanent damage is possible if the wrong product is used. I have over a dozen emails for exactly 1 year where I am trying to get some sort of response from any of the 3 companies that profited from this transaction and none of them have responded. We called them and asked what the warranty actually covered. This is where all three companies - silestone (cosentino), counter fit & lowes have collected their monies and now do not give two cents about the crappy product and crappy warranty they have sold and installed in your home - that's customer care at its best. Much is said about the type of home Silestone is best for. CLARIFICATION: Mr. Oehmsen did tell me that Mr. Smith had taken care of some jobs. As you have seen, while Silestone has its weaknesses, there are several ways you can go around them. Avoid scouring powders as the polished surface can be dulled with abrasive cleaners. commercial kitchens. Unfortunately I do not know any further information about Mr. Smith. Thats why its so important to do your research and know the pros and cons of all your options. They pick out a sample of granite or another natural stone. However, we found a defect in the stone (chip) within six months and now we have two cracks and a seam that is easily noted. Thats how I found out that Mr. Smith was having "problems". Silestone mimics the beauty and feel of granite and marble, but it does not require sealing or special maintenance. Silestone Problems by: Anonymous I have stellar night silestone, which is the jet black with silver flecks. This looks exactly like our issues. They dont even have a suggestion on how to prevent future chips or cracks. Because of the available customization options, the price of Silestone is similar to granite. All roads lead to Rome and same local person at the end says NOOOOOOOOOOO. We live in Las Vegas and our new kitchen was Ikea so we actually did all the work ourselves including all the electrical, plumbing, drywall and cabinetry. I've had my matte finish countertops for over 6 months now and I love them. Its a simple question..why won't you answer? Oehmsen..I'm surprised he hasn't returned my call ;-). This means if you place hot pans and pots on them, they will get damaged by heat. A demi bull nose edge is rounded oblong at the top and flattens at bottom for a straight edge. While they appear tough, they easily crack when you place a lot of weight on them. Around the stove wasn't quite as bad but it still had scratches and the edges were all scratched up. Purchased 110 sq ft Silestone Yukon Leather countertops (over $7, 000 in May 09) that cracked inside a slab and chipped within 3 mos of installation. I understand and sympathize. Three popular manufacturers are Silestone, Cambria, and Ceasarstone. Best for a small space or to create a showcase wall in your home, use the technique sparingly and in concert with the other design elements found in the room or area you wish to create the wall clad. Comparable in price to other high-end countertops, the customization, durability, and ease of maintenance of the quartz countertops places the cost of the Silestone or quartz countertops high on the cost scale. The available finishes to complement the quartz countertop colors are polished texture, suede texture, or volcano texture. I have to decide between Suede and Polished. I had to call multiple times to get a person to talk to me about the warranty and was finally told that the warranty would not cover cracks. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Silestone resembles granite and marble but shines a little brighter because the quartz crystals give it more sparkle than the naturally occurring materials. Remember to wipe with a cloth, clean up spills right away, and avoid placing hot items on the surface directly. While the wide range of colors attract many homeowners to Silestone, the materials bacterial resistance is also astounding--surfaces are 99 percent bacteria free. Heres a good article from a designer who used Suede Lagoon and loved it. Feel free to contact. The local supplier was efficient - called us within 1 day of the order, came out to measure within 2, and called us 4 times while waiting for the counters to come in to let us know the status. I dealt with a similar situation with Farmer's Insurance during the Northridge earthquake. It's bound to find designers taste and will get attention soon enough. CLARIFICATION: Wow, three different states. Ethics well thats another argument. Mr. Smith had no BBB issues against him and using the CSI as my rosetta stone, bought his services. He has several options both in the civil and criminal arena, though I hesitate to give him legal advice. Don't hesitate to call your congressman or Senator..they need to know. How can I clean my Silestone? Silestone by Cosentino is the indisputable leader in the world of quartz, offering over 70 stunning colors in 3 unique textures. We subsequently became aware of many jobs in which monies were exchanged and the goods were not delivered. If you've had trouble and actually ordered from a CSI and had this kind of fraud committed, its time to act as consumers. That solid surface doesnt just keep out bacteria but stains as well. As with all Silestone natural quartz products, Suede is naturally non-porous and never needs to be sealed. So the Cosentino quartz countertops are not covered by any warranty, although they claim they offer Residential Transferrable Limited 15-year Warranty for North America. Acid-resistant Silestone's low porosity prevents it from being damaged by harsh stains. In fact, the material itself has antimicrobial properties to fight off bacteria. No problem - right? There are also three texture options: polished, suede, and volcano. Heres how to know if its the right choice for your home. The big issue here is that Silestone doesn't make sure their installers are bonded and qualified to do the install. Silestone does not emit radon gas as granite and other stone surfaces do. I was told that I would have to pay for 60% of the value of the new Silestone..I'd already paid $7000 so far for the Silestone that wasn't installed property, plus another $1000 for the cabinet refacing (within any countertops). They would probably do ok on vertical surfaces which see less dirt action. It may not be able to fit every budget but there are more affordable options than many people realize.
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