Powered by Invision Community. Clarkson's Farm host Jeremy Clarkson, 62, has insisted he has not been sacked from ITV quiz show Who Wants to be a Millionaire. Guests with a higher risk of severe illness may wish to consult with their doctor prior to booking or sailing with us. On cruises of five nights or longer, you lose 25 percent of the fare between 89 and 75 days before sailing. Like most cruise lines, Celebrity refunds triggered by guest cancellations are based on length of cruise and the number of days prior to sailing. Visa and Visa Signature are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa U.S.A. Inc. Is my sailing that has been suspended by Celebrity eligible to Lift and Shift from 2021 to 2022? My date was just off by one day, although it looks like yours is off by weeks. Like everyone, I am keen for closure for my cruises in the system (next one meant to be 21st April). 0:00. I think they are working through the cancellations. Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. 39august, March 25, 2020 in Celebrity Cruises. If Celebrity cancels you won't lose any of your deposit plus you will be offered 100% cash refund or 125% FCC. . As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. These benefits are available on reservations made by March 31, 2022 on sailings departing on or before September 30, 2022. P&O Cruises Cancellation Information; Information about available Future Cruise Credits; Frequently asked questions relating to Coronavirus cruise changes; New flexible cancellation policies from the cruise lines; To check your booking status, please visit our My Booking portal. Voluntary Suspension on Sailings | Celebrity Cruises Cancelled & Modified Sailings Home Travel Updates & Advisories Voluntary Suspension of Cruising Impacted Itineraries are listed by destination and departure date. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Emails will be answered in the order received. The terms of the FCC offered to a contracted group may not be the same. Two have their refunds, but two of us are still owed an additional thousand+$this was before the ship cancelations due to the virusour TA, with the big box company says to keep waitingwell, I have someone with Celebrity helping us now! From August 2022 Travel + Leisure, published by TI Inc. Celebrity is allowing travelers with bookings made by Jan. 31, 2022, to cancel as little as 48 hours before sailing for a full refund. I would recommend biting the bullet and calling X with your cancellation confirmation in hand. Celebrity is continuing its Cruise with Confidence 48-hour cancellation window on bookings made through May 31, 2021. I called just after X canceled our B2B for early April. Dont know what I will do with a huge credit on my card. Well, 48 hours and two emails l. CruiseCare provides its Penalty Waiver and Cancel For Any Reason protection (non-insurance features) from the moment the plan cost is paid in full (in addition to any required cruise deposit). Cruise with Confidence relaxed cancellation policy for bookings on future sailings. Note - these sailings are not eligible to receive FCC option. Works fine. 2023 Celebrity Cruises, Inc. endobj By submitting the request you will have cancelled your reservation effective immediately. Holland America: Approximately 60 days. Ships' Registry: Malta and Ecuador. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. When either you or the cruise line cancel a cruise, any additional travel plans made through a third party must be cancelled independently. Celebrity cancelled our 3/27/20 cruise on 3/13/20. Certain promotions will be excluded from the policy. The cruise is still showing in. Any promotional onboard credits will be forfeited. If the cruise fare on your new booking exceeds the value of your FCC, you will be responsible for the difference. If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. UK and Ireland guests who booked a non-refundable ticket through Celebrity will not receive a refund. I know things happen but it seems like a lot of cancelled cruises. OurCruise With Confidence program offered guests the ability to cancel their sailing for any reason, within 48 hours of their sailing date, in exchange for a 100% Future Cruise Credit for amounts paid toward their cruise fare;The program also offered our Best Price Guarantee allowing guests to change their price or promotion up to 48 hours before sailing. <> Thanks for your answers. Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking? SAILINGS TO AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2020, SAILINGS TO DENMARK AUGUST 1 SEPTEMBER 30, 2020. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. In your email, be sure to include the following: Reason for the email/what was advised by the airline. Pre-purchased shore excursions, specialty dining, or other onboard packages are refundable, and in some cases, may be available as onboard credit, with a 25 percent bonus. This helps protect your airfare if booked via Flights by Celebrityeven if the airfare is non-refundable. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. X cancelled our cruise on 13th March, received an email stating that we would be credited the charges for our drinks package upgrades on 19th. Excursion booking/cancellation. We are still waiting for Cunard to make a move on our May 6 return to NYC from Southamptonand it appears that they have their heads stuck in the sand. Your refund will be calculated based on the amount paid for your original booking and for any amounts paid above the 125% Global Suspension FCC. I'm sailing on the Equinox in May. However, if a guest paid for CruiseCare and their sailing has now been canceled by Celebrity Cruises due to our suspension of operations, their CruiseCare plan cost will be refunded. See Miami's spectacular coastal sites including the beautiful downtown Miami skyline, the Port of Miami, Fisher Island, Miami Beach and "Millionaire's Row" - the homes of the rich and famous. %PDF-1.7 My clients are uncertain about confirming the booking. Feb 13 Millie cruise out of Hong Kong - Received the 50%. I don't believe we will see that in the refund, but we can hope. I also used the on-line form and for me no problems at all. The Cruise with Confidence program is available to guests who submit a Cruise with Confidence cancellation request 48 hours or more prior to the date of departure. These sailings are not eligible for FCC option. In addition, the below regions have additional sailings suspended: ALL SAILINGS MARCH 12, 2020 JUNE 30, 2021*, *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21,Edge 6/26/21, SOLSTICE: 9/26/21 12/19/21, 1/2/22 4/24/22, 2020/21 WINTER SEASON (SOLSTICE & ECLIPSE), ECLIPSE: 9/19/21 & 9/29/21,10/18/21 4/17/22, EQUINOX 5/2/21, 5/14/21, 5/29/21, 6/12/21, 6/26/21, 7/10/217/4/21, 7/11/21, 7/18/21, REFLECTION 7/11/21 7/30/21, 4/16/22 & 4/23/22 (Dry Dock), 8/11/21 10/10/21, ORIGINAL APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, ORIGINAL SILHOUETTE - 6/12/21 8/26/21, 9/4/21 & 9/18/21, INFINITY 7/4/21 7/26/21, 8/2/21 11/21/21, 4/15/22 11/18/22, XPLORATION 7/3/2021 9/11/2021,10/16/2021 12/25/2021, ORIGINAL INFINITY 12/1/21 and NEW 4/2/22, 11/28/22. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. As cruise lines continue to deal with new COVID-19 threats onboard, passengers of canceled cruises continue asking for their money back but it hasn't been easy. You will be able to leave a comment after signing in, By Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. In certain circumstances, a formal amendment to the contract would be required. The cruise is still showing in our account on website when we log in. To qualify for the new Cruise with Confidence policy, what is the last day to cancel? I click on the closest date and proceeded without any problem. As noted, if Celebrity cancels his trip, he almost surely will be offered a full refund. stream Good idea Bo, though interestingly the social site was far more active for oursailing! Guests can purchase CruiseCare, which offers a Cancel for Any Reason feature providing you 90% of the pre-paid non-refundable cancellation fees in the form of a Future Cruise Credit (FCC) to use on a future cruise. my TA. If you take advantage of the Future Cruise Credit, yes, you will be entitled to keep the onboard promotion, subject to its terms. Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. Guests booked on that sailing received an. [ kq?:'iK-jP8`h?{( 3i6pKNoWl$g(rD6] f ra8ph>i)T^09"Et&^gT){'*#B!LPNQCf=k&{ ,]Iq&pdq Prior to the final payment due date, if you wish to change a Non-Refundable Deposit booking to an alternate ship you can do so without incurring a change fee; the change fee will be waived. Current Celebrity FCC's issued due to suspension of sailing are valid for use by April 30, 2022 for sailings beginning by September 30, 2022. You'll hear from them. If youre a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact us at 0844 493 2043 or access the Global Suspension refund request form on our website in order for your refund request to be processed. If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? =6F; Ni ,h~ Argo., March 20, 2020 in Celebrity Cruises. Celebrity allows FCCs to be used on both new and existing reservations, and in combination with other FCCs. This means that, if you cancel prior to the final payment due date, we will refund any payments we received toward the cruise fare except for any non-refundable deposits. The former Top Gear presenter took to Twitter this evening to deny . Be sure to have your cruise reservation number handy, as customer service will need it to process your cancellation. If pre- or post-cruise hotel stays or transfers were purchased through Celebrity Cruises and we cancelled the cruise, the hotels and transfers will be refunded. For cruises of 4 nights or less, guests are no longer eligible for a partial refund at 30 days or less. Which sailings have been suspended by Celebrity Cruises due to the global suspension of operations? I was under the impression that I did not have to go through my TA. You may request a change in the cruise price and offer up to 48 hours prior to the departure date. Multiple FCCs may be applied per guest within the same reservation. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? All Rights Reserved. A refund form can be accessed at https://cancellation.celebritycruises.com/?brand=C&program=cancel for travel agents access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. If you booked through a travel agency or third-party online travel site, you must contact whomever created your booking in order to request a refund. Posted March 19, 2014. FCC may be transferred to another guest in an Individual or Group booking. August 26, 2008. These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers. Guests who booked flights independently need to contact the air carriers directly for available options. Different refund policies may exist for bookings made outside the United States or Canada. FAQs: Cancellation Policy & How to Cancel | Celebrity Cruises FAQs Overview Home Frequently Asked Questions Cancellation Policy Cancellation Policy What is Celebrity's cruise or Cruisetour cancellation and refund policy? I just emailed my insurance carrier thinking that they would issue a refund since Celebrity cancelled the cruise. 19952023, The Independent Traveler, Inc. Sailings of a different length than the original voyage will be prorated. I cancelled my June 12 night Canada/New England cruise on the Summit. He answered all my questions and didn't attempt to rush me off the phone. Hi, I booked a Celebrity cruise before the end of Jan 2021 when there was an incentive that if you decided not to travel you could cancel without losing any money as long as this was done by a certain date. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. These options must be requested by specific cut-off dates provided at with your notification, otherwise the future cruise credits are automatically issued. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. So it will all take time. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Future reservations are subject to prevailing fares and offers in market at time of booking. There is no need to call to initiate the process. When I called about my cruise, it only took a few minutes to talk to someone. Remember they really don't owe you anything. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. Featured review. Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise industry. "YN^[S[}HR"tV{f #)bAtLOlz6loGgnwW]}Olx2+2Zfg]|W""/tvvLdRC}\3~|I6OvNx(1vn#}TFF 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. Does Cruise with Confidence protect airfare? If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this? I of course have not received a check back yet. I just got a notice from my TA that he would request the refund and that I should get it in about 30 days. In recent weeks, hundreds of. Deadline to request a transfer is May 4, 2022. So if youre sailing after that, wait a week & see what happens. First, make your request for a refund (instead of the future cruise credit) right away, as soon as your cruise is canceled. You must contact your travel advisor or call Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. If you choose to cancel without opting for a Cruise with Confidence FCC, the Celebrity Passages onboard credit will be forfeited. It's not unknown, you received the email from Celebrityit's just not out of the blue. For me there is a lot of money at stake which includes business class travel to the US and back to the UK, and an Aquaclass cabin. Pro-rated cruise fare refund for anyone who has their cruise cut short due to testing positive for COVID-19 or being suspected of having COVID-19 during the cruise. Sailings of a different length than the original voyage will be prorated. I didn't want any FCC credits, so I'm happy I got all my payments back. It's the same form. Posted 14 hours ago. Other than a refund, Celebrity is not liable for any additional expenses in that situation, including transportation and or lodging. Unfortunately, no. If you do not make a selection, the company. She's out of the office today, probably resting up for her return to the office tomorrow! Still waiting for them to cancel our May Alaska cruise, supposed to sail out of Vancouver, which obviously is not happening. Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. Celebrity Cruises: 30 business days. Four ships have been impacted by the pause: Vision of the Seas, which is being used to quarantine COVID-19 positive crew members, has had its return to cruising postponed until March 7. trying to figure out how to move our Celebrity Visa OBC to next years cruise instead. Celebrity cancelled our stop in Alex. Exceptions are any cruise booked under special non-refundable terms. Serenade . The future cruise certificate will be issued to you within 30 days. I got a refund of every dime. Book today and enjoy 75% off your second guest's cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. Cancelled all of our private & X excursions today. Will I receive a refund for those? As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. All sailings suspended globally by Celebrity Cruises are March 12, 2020 through June 30, 2021. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. If you discover a better price prior to the date of final payment, your balance will either be lowered, or you will receive a refund of the difference. Cruise was 1st April and I contacted X the day after the notice. We used the link in the email to request refund instead of FCC. I do hope X will refund those in the UK their FCC in a timely manner. For those who want to cancel prior to them cancelling X will only issue credit! I cancelled my trip before the 18th final payment date (right after the State department said not to cruise, but before Canada shut down all their ports until July). Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare. I was able to select my cruise dates and the application was submitted. From August 2022 Travel + Leisure, published by TI Inc. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire.
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